Once your order is submitted through our VeriSign Secure Server, the order is sent directly to us here at our company headquarters. You will receive an email verifying your order. We then review your order and prepare it for shipping.
Once your order is reviewed, the items are packed in Styrofoam coolers with dry ice or gel packs. Federal Express will deliver your order directly to your home. When opening your package, please do not touch the dry ice directly, it is caustic and can burn the skin. Warning labels will be placed on your shipment.
Dry Ice is frozen carbon dioxide. It does not melt into a liquid, but instead changes directly into a gas. Please do not be surprised if the dry ice inside your package has evaporated, this is normal. As long as the products are “cool to the touch”, you may prepare or refreeze them with confidence. Simply follow the directions listed on the product for best results. If the product is thawed, contact customer service at 1-800- 257-2782.
DO NOT TOUCH DRY ICE. USE GLOVES.
Place the Styrofoam cooler outside or in a well-ventilated container and it will evaporate.
Orders ship once weekly, every Tuesday via Federal Express. Any order placed prior to 11:59pm EST on Monday of each week will ship on the next Tuesday. Any order placed after this time will ship on Tuesday of the following week . Notification of arrival date and time will be sent via e-mail from FedEx.
All orders are processed and filled directly from our pasta factory in Quincy, Massachusetts. The Finest Italian Food available goes from our factory to your front door!!
Yes! The foam containers and dry ice we use to ship our products are designed to ship perishable items.
Yes. During online checkout there is a prompt that will allow you to write a personalized gift message. The message will be printed and included with the order at no extra charge. Prices are not printed on shipping documents when sending our food as a gift.
Absolutely Not. All names, addresses, email and phone numbers are kept strictly confidential. We value your business and respect your privacy. We may let you know about special sales and offers from time to time. If you’re not interested, please contact us to be removed from this list.
Yes. We use the highest level of security on our website VeriSign Secure Server. All credit card information is encrypted, protecting against disclosure to third parties.
While we do custom make pasta products for some of our large wholesale customers, we cannot, unfortunately, make custom orders for individual retail consumers. We do however appreciate your feedback, so if there is something you’d like to see on our product list, or if you have an idea for us, we’d love to hear it! Send us an e-mail or call us toll free @ 1-800-25-PASTA
Unfortunately, we do not ship to Alaska, Hawaii, or International. We only ship inside the continental USA.
Contact customer service at 1-800-257-2782 and we will gladly check the status or your order. If it has shipped, we will be able to check it’s location with Federal Express for you.
Orders placed for future shipment can be cancelled or modified by contacting customer service prior to shipping. Orders ship once weekly, on Tuesday of each week. Simply contact us before that time. Cancellations can be made at 1-800-257-2782.
In most cases, we can accommodate a specific delivery date. Please contact customer service at 1-800-257-2782 with your request.
Products are generally good for 6-9 months if kept frozen in their original packaging. The products MUST remain frozen. Once thawed, follow preparation instructions on the package.
Experience the sights and aromas of an authentic Italian market in our retail stores. Our shelves are stocked with the same imported Italian items we use in our factory—including over 100 cuts of dry pasta. Our freezers are filled with our outstanding Italian foods, including an array of Italian entrées — perfect to celebrate family gatherings or enjoy at home — because we did all the work!
And, if you get hungry, stop by our Italian deli for a sandwich made with freshly baked bread, imported Italian meats, cheeses, and olives. Or, grab a slice (or two) of our hot, Sicilian-style pizza or delicious Calzone… all made fresh in our store.